Are you an avid online shopper on platforms like Shopee? Have you ever received a damaged or incorrect product and wondered what the return process is like? Shopee is one of the largest e-commerce marketplaces in Indonesia, and in this article, we will guide you through the product return process on Shopee.
Return Requirements of Shopee
Before we dive into the process of how to return a product on Shopee, it’s important to understand the requirements and conditions for return.
1. Within Warranty Period
Shopee offers a guarantee for buyers by holding payment until the buyer confirms receipt of the item. The duration of the guarantee begins from the date of confirmation of payment, and it is calculated by adding the duration of product processing and the estimated shipping time.
2. Through the Shopee Official Site
Shopee does not permit private product returns and strongly advises buyers and sellers to follow the return process on their official site. Buyers who insist on returning privately do so at their own risk.
3. Valid Reason
The product must be returned with a valid reason such as being damaged or defective. It’s important to note that changing one’s mind is not considered a valid reason, and in such cases, buyers should make a new purchase.
4. Other Terms and Conditions
Some of the other conditions to be aware of include the requirement for prior approval from the seller, the seller’s ability to reject a product return if the reason is not convincing enough, the agreement between the buyer and seller in case of issues with the ordered product, and the requirement to provide evidence of product defects during delivery.
How to Return a Product on Shopee
Now that we’ve covered the requirements for product returns on Shopee, let’s discuss the steps to return a product, including types of products sold on Shopee Mall and Shopee Non-Mall.
1. Returning Products Purchased on Shopee Mall
Here’s how to return a product purchased on Shopee Mall:
– Login to your Shopee account.
– Click on the “Me” menu and select “My Orders.”
– Click on the “To Receive” tab, and select the product to return.
– Enter the reason for a return and attach pictures of the damaged or incorrect product.
– Choose the shipping method and enter the return address.
– Wait for instructions on how to send the product back, including the return address and shipping instructions.
– Shopee will initiate the refund process once the seller confirms the product has been received.
2. Returning Products Purchased on Shopee Non-Mall
Products sold on Shopee non-Mall have a different return process. Here’s what to do:
– Login to your Shopee account.
– Click on the “Me” menu and select “My Orders.”
– Click on the “To Receive” tab, and select the product to return.
– Enter the reason for a return and attach pictures of the damaged or incorrect product.
– Shopee will communicate with the seller and arrange courier services for the pickup.
– Once the product retrieval is successful, a notification will be sent, and the refund process will begin.
Can COD Products be Returned on Shopee?
Yes, Cash on Delivery (COD) products can be returned on Shopee. However, buyers still need to follow the standard product return process and meet the requirement for valid reasons for return.
Refunds on Shopee
Refunds on Shopee are processed through ShopeePay and are typically deposited into the buyer’s ShopeePay wallet. The refund reflects the amount paid for the product and follows the payment method selected by the buyer.
Conclusion
Navigating the product return process on e-commerce platforms can be a daunting task. However, this guide has simplified and clarified the process of returning products on Shopee, Indonesia’s largest e-commerce marketplace. Whether you purchased the product on Shopee Mall or Shopee Non-Mall, follow these simple steps, and you’ll have your refund in no time.
